Product Warranties

Lost or damaged a bolt? Replacement bolts are available — just ask our team.

The Sync Fork is designed for HIC compression and 110 x 24mm wheels only.

All other Scooter Village branded products are covered for 30 days against defects in materials and workmanship. SV consumables (such as grips, griptape and hardware) are covered if they arrive faulty or defective.

1. Coverage. Scooter Village warrants SV branded products against defects in materials and workmanship for 30 days from the date of purchase, when used for normal riding and installed correctly.

2. Who's covered. This warranty applies to the original purchaser with proof of purchase from Scooter Village or an authorised SV stockist. It isn't transferable.

3. Exclusions. The warranty doesn't cover normal wear and tear; bending of bars or forks, which is caused by landings and impacts rather than manufacturing; damage from crashes, bails, impacts or landings; misuse, abuse or neglect; incorrect installation or over-tightening; modifications not carried out by our workshop; self-repairs made before a claim is assessed; or consumable parts unless faulty on arrival.

4. Making a claim. Email sales@scootervillage.com.au within the warranty period with your order number, a description of the issue, and clear photos of the affected part and the complete scooter. Please don't send anything back until we've replied.

5. Assessment. Our team assesses every claim on the photos and information supplied, and may ask for the part to be returned for inspection.

6. Outcome. If your claim is approved, we'll repair or replace the part. If the same part is no longer available, we'll offer an equivalent product or a refund.

7. Costs. If we need the part returned, we'll provide a prepaid return label. For approved claims, we cover the cost of sending the repaired or replacement part back to you.

8. Contact. Scooter Village, 882 Beaudesert Rd, Coopers Plains QLD 4108 · (07) 3172 1840 · sales@scootervillage.com.au

9. Your consumer rights. The benefits of this warranty are in addition to other rights and remedies you have under the law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of purchase and clear photos or video are required. Grip tape, handgrips and bearings are consumables and only covered if defective on arrival.

Not covered: riding impacts and misuse, water damage, wear from grinding or rough surfaces, and cosmetic issues (finishes, decals) reported after 14 days.

All i-Glide scooters carry a 2-year manufacturing warranty. Approved claims are repaired or replaced free of charge.

For wheels, the urethane must be physically separated from the metal core to qualify. Not covered: chips, cracks or small abrasions on the riding surface, flat spots from braking, bearings, and modified wheels (painted, drilled or dyed).

You'll need the damaged item, dated proof of purchase, clear photos and where it was bought. Don't send anything to TGE until your claim is approved by email — remove bearings before returning wheels. Questions: warranty@tgedistribution.com.

Not covered:

• Clamps, headsets, pegs, bearings, griptape, grips, brakes, axles and tools — Ethic treats these as limited-life parts with no warranty after first use
• Cosmetic defects — paint, decals and anodising
• Superficial wear to wheel urethane that doesn't affect rolling
• Broken fork compression caps (available as spare parts)
• Cracks on the upper part of bars — the bar must be twisted or broken to qualify
• Minor stress cracks on the deck outside the covered area — only covered once the deck is broken and unrideable

A bowed deck usually means it's undersized for the rider rather than a defect — Ethic recommends stepping up to a stronger model. If a part isn't in stock, Ethic will supply an equivalent part or give a restock date.

For deck claims, include photos of the front, top, bottom and side of the deck. Every claim is assessed individually by Apex. Read Apex's full warranty terms.

Grit products are covered for 12 months from the date of purchase against direct manufacturing faults — failures in materials or workmanship not caused by external factors.

Not covered: misuse, accidents, collisions or high-risk use; normal wear to wheels, bearings, grips, tyres, decks and fasteners; cosmetic damage (chips, scratches, chunking, flat spots, minor bending or hairline cracks); sun damage or improper storage; modifications and self-repairs. Read Grit's full warranty terms.

Native provides a 6-month manufacturer's warranty from the original purchase date, covering decks (including the Stem, Ventura and Format lineups) and individual components against manufacturing and material defects.

Not covered: normal wear and tear, abuse, modifications, improper assembly, and consumables such as grips, griptape and bearings.

Core products are covered for 12 months from the date of purchase against manufacturer defects, for the original owner when bought from an authorised retailer. Approved claims are repaired or replaced at no cost to you.

Not covered: misuse, abuse, modification, regular wear and tear, wheels, bearings, chips, scratches, chunking and flat spots. Self-repairs made before a claim void the warranty.

Email us with your proof of purchase, full name, address and mobile number, plus at least two photos — one of the damaged part and one of the complete scooter. If the item needs to come back for assessment, we'll arrange a free return; if spare parts will fix it, they'll be sent free of charge.

Can't see your brand? Email sales@scootervillage.com.au with your order number and photos, and we'll work through the claim with the brand or distributor for you. See Warranty Basics for typical warranty periods by part.

For claims lodged with us, we aim to reply within 1–2 business days. Some claims need the brand or distributor to review photos or inspect the part, which can add time. Claims lodged directly with a brand follow that brand's timeframes.

We'll explain why, and help you find the right replacement part to get you rolling again. Your rights under the Australian Consumer Law always still apply.