Return Policy

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Returns Policy

 

What can be returned?

Products that are unused.
Products that are new and show no signs of wear to either the product or the packaging.
Only products that have been approved for returns may be returned.

When do items need to be returned by?
Products must be returned within 30 days of receiving the item.

Where do items need to be returned to?
All returns must be sent to 882 Beaudesert Road, Coopers Plains, QLD 4108

How do I return items?
The first step is to contact us. If your return is for a faulty or incorrectly supplied item, you will be sent a label via email to print. Items must be packaged securely and well protected. Items damaged in transit back to us will not be exchanged. Please include your name and order reference number.
To arrange a return please contact us via email - sales@scootervillage.com.au or phone - (07) 3172 1840.

Packing materials?
All returned items must include original, undamaged packaging materials.

Will I be charged for returns?
If the return reason is valid, we will cover the cost of returns. Valid reasons include: incorrectly supplied products and faulty products.

Change of mind on the product or colour is not a valid reason for return and you will have to cover shipping both ways.

We do accept returns from orders shipped internationally. Customers are responsible for covering all return shipping costs, and all conditions above as to the state of the goods and packaging apply. Please contact us prior to sending back a return from outside Australia.

What next?
Once the return is received we will dispatch the replacement product or you will be given store credit to use online or in store. 

If an item is being exchanged due to change of mind, a re-shipping fee will be charged before we send the replacement item.

In store return option?
We also accept returns in store. For our opening hours and address jump to our About Us page

Do you offer refunds?
Refunds are only available on faulty, damaged or incorrectly supplied items. In other cases returns will be issued with either a replacement item or store credit which you can use at a later date.