Common Questions
Common Questions
Payments, returns, warranty, stock and pick-up — the things customers ask us most. Search below, or browse by topic.
Orders & Payment
Ways to pay, phone orders and in-store pick-up.
For your convenience we accept Apple Pay & Google Pay on compatible devices, plus Visa and Mastercard directly on our website via a secure payment gateway.
PayPal is also accepted and is a safe, reliable way to pay online. Afterpay lets you buy now and pay later — application and approval happen at checkout and take only a few minutes. Just select Afterpay as your payment method during checkout.
Yes — we welcome phone orders during shop hours. Give us a call on (07) 3172 1840.
Yes — you're welcome to collect your order from our shop during opening hours at 882 Beaudesert Rd, Coopers Plains, Brisbane.
Simply select "Click & Collect" during checkout and bring a copy of your order invoice (and photo ID) when collecting. If the items are in stock, we can have your order ready within 30 minutes.
Sorry, we don't offer lay-by. If you'd like to spread the cost, Afterpay and Zip are both available at checkout.
Yes, you can use a discount code on a complete scooter order. Please note that applying a code may remove any complimentary items, such as the free stand and stickers — the discount is applied to the base price of the scooter. If you have any questions about your order, just reach out to our team.
Returns & Warranty
Change-of-mind returns, faults and missing items.
All products are covered under Australian warranty against faulty workmanship and defects — usually between 1 and 12 months from the date of purchase, depending on the manufacturer.
If you have a warranty issue, contact us at help@scootervillage.com.au with photos and full details of your claim. We'll submit it to the manufacturer's representative for evaluation and keep you updated on its status.
As with all extreme sports, equipment damaged as a direct result of riding is not covered under warranty. No warranty is guaranteed and the final claim is at the discretion of the distributor or manufacturer — but we only stock highly respected brands that stand behind their products.
You can return your order for any reason within 30 days for a full refund or store credit. Your item must be in brand-new, unused condition in its original packaging, with no signs of use or marks.
To start a return, contact us at help@scootervillage.com.au with the details of your purchase.
Our staff take great care in packing and checking every order, but if you find an item missing, contact us as soon as possible on (07) 3172 1840 or at help@scootervillage.com.au and we'll sort it out.
Stock & Protection
Availability, back-orders and shipping protection.
All items listed on our site are in stock — we only sell what we have on hand. If for any reason we can't fulfil your order, we'll contact you immediately.
Sometimes we allow back-order or pre-order where our supplier has committed stock that's being processed. In those cases the site will clearly display "PRE-ORDER" or "BACKORDER".
Yes. We offer Shipping Protection for extra peace of mind — just select the option in your cart or at checkout and it will be added to your order. For $4.99 it covers your order against loss, damage or theft in transit.
Security & Packaging
How we protect your details and your parcel.
Definitely. We use 256-bit SSL (secure sockets layer) encryption to protect your personal and payment details on our site, with added security through PayPal. We're dedicated to keeping your details private.
We take great pride and care in making sure your order is packaged securely — and we have a great reputation for the presentation of our packing.
Good to know
Still have a question?
Our Brisbane team is here 7 days 'til late — call (07) 3172 1840 or send it through and we'll help.
Ask the team
