Shipping FAQs
Shipping FAQs
Dispatch, delivery times, costs and everything in between — find your answer below, or search to jump straight to it.
Dispatch & timing
When your order leaves us and how peak periods affect it.
We do our best to process and ship all orders placed before 2pm (AEST), Monday to Friday, on the same day. If you order over the weekend or after 2pm on Friday, it will be processed and shipped the next business day.
During high-volume periods such as Christmas and peak season, shipping services can experience increased demand, which may lead to slight delays in processing and dispatch. Our team works hard to get your order to you as quickly as possible — we appreciate your patience during these busy times.
Costs & options
Rates, express, international and shipping protection.
Orders over $400 ship free to any Australian address by regular post. Orders $400 and under are a $10 flat rate within Australia. All orders to New Zealand are a $15 flat rate via Australia Post regular shipping. An express option is also available and can be calculated at checkout.
Please note that bulky or oversized items may still attract a shipping charge — shown at checkout — even on orders over $400.
Yes — our express delivery is super competitive and probably the fastest in the scooter industry. Use the shipping calculator on a product page to see the rate, or select Express Shipping at checkout for a cost across your whole order.
Express means we dispatch your order the same day (or next day, if ordered after 2pm). In most cases it arrives in 1–2 days to major Australian destinations — please allow slightly longer for remote and rural areas.
We now ship to New Zealand, but currently don't sell or ship to any other international destinations. If you have questions about shipping to New Zealand, just get in touch.
Yes — we ship daily to New Zealand for a flat rate of $15. If you have any questions, call or email us; we're open 7 days 'til late.
Yes, we ship to PO Boxes. Orders to a PO Box require manual processing, which may add a slight delay to the usual processing time — but our team will get it shipped as efficiently as possible.
Yes. We offer Shipping Protection for extra peace of mind — just select the option in your cart or at checkout. For $4.99 you can add it to either Standard or Express orders to cover against loss, damage or theft.
If shipping protection is not selected, we can't be held liable for items lost, damaged or stolen in transit. We take the utmost care packaging and dispatching your order securely, but protection adds an extra layer of cover for circumstances beyond our control — so we highly recommend it.
Estimated delivery times
Approximate transit once your order is dispatched.
| Destination | Estimated time |
|---|---|
| QLD, NSW & VIC | 2–5 business days |
| WA | 5–10 business days |
| NT | 7–12 business days |
| NZ — North Island | 6–10 business days |
| NZ — South Island | 8–12 business days |
These are approximate — public holidays and peak seasons can affect delivery. For exact lead times, use the Australia Post delivery calculator (select Coopers Plains 4108 as the origin postcode).
| Destination | Estimated time |
|---|---|
| QLD, NSW & VIC | 1–3 business days |
| SA & WA | 3–5 business days |
| NT | 3–7 business days |
| NZ — North Island | 3–6 business days |
| NZ — South Island | 4–8 business days |
Again, these are approximate and can be affected by public holidays and peak periods. Our team is dedicated to dispatching your order promptly.
Pick-up & help
Click & Collect, missed deliveries and tracking down an order.
Yes — we offer 30-minute Click & Collect. Select in-store pickup as your shipping method and drop in during business hours to collect. Please bring photo ID. Items must be in stock for your order to be prepared within 30 minutes. We're at 882 Beaudesert Rd, Coopers Plains, Brisbane.
Australia Post will typically leave a card with details on how to collect your parcel or arrange redelivery. You may also be able to redirect your package to a nearby post office or parcel locker. Check your tracking for real-time updates and follow any instructions from Australia Post.
Check the status with your tracking number, or contact us and we'll investigate where your order is and get back to you as soon as possible. We do highly recommend using shipping protection for extra cover.
Quick shipping facts
Still can't find what you need?
Our Brisbane team is here 7 days 'til late — call (07) 3172 1840 or send your question through.
Ask the team
